At OLIVIA, we strive to provide Virtual Assistants who are highly skilled, professional, and reliable. Our rigorous selection process ensures we hire top talent to meet your needs. We focus on matching you with the right Virtual Assistant who can enhance your productivity and help you achieve your goals.

Our Virtual Assistants possess diverse skill sets and expertise in various areas such as administrative tasks, customer support, social media management, content creation, data entry, research, and more. We carefully assess their qualifications and experience to ensure they are well-suited for the tasks you require. Additional requirements that we make sure our Virtual Assistants possess are: Preferred but not required - a Virtual Assistant with experience in either scheduling or recruitment for a home care or home health agency in the US Minimum of 1 year in a BPO environment, handling customer service and sales Bachelor’s degree required Excellent multitasking abilities and initiative-taking Ability to act decisively, maintain discretion, and work independently with minimal direction Exceptional communication skills, both written and verbal (Minimal or no accent in English) Technical Requirements: High-quality headset Dual monitors Backup computer Backup power supply Internet speeds of 50-100 Mbps The ideal candidate for this role will be outgoing, personable, patient, and able to work with urgency

Home Care Training Program: Our focused training program equips Virtual Assistants with the necessary knowledge to seamlessly integrate into your business. Exceptional Skills, Professionalism, and Dedication: OLIVIA Virtual Assistants are carefully selected based on these qualities to ensure you receive top-notch assistance. Customized Preparations: For businesses outside the home care industry, we review and organize specific preparations to ensure your Virtual Assistant is fully ready to start working with you. Emphasis on Quality: We prioritize qualified Virtual Assistants with a strong work ethic and proactive attitude, ensuring they deliver exceptional service. Personalized Matching: We go above and beyond to match you with the best-suited Virtual Assistant who can truly make a positive impact on your business. Flexible Options: You have the freedom to either personally select a Virtual Assistant from our top recommendations during a Meet & Greet Interview or entrust us to choose for you, allowing you to kick-start your journey with our highly recommended Virtual Assistant.

Our thorough selection process involves screening resumes, conducting interviews, and assessing candidates' skills and experience. We also verify professional work documents to ensure the reliability and professionalism of our Virtual Assistants.

OLIVIA sources candidates primarily from the Philippines, a country known for its skilled and talented workforce.

We chose the Philippines to source our team of Virtual Assistants for OLIVIA Professional Solutions because of their exceptional English language proficiency, strong work ethic, and cultural compatibility with clients from around the world. Additionally, OLIVIA is led by an amazing team of Filipinos with expert knowledge and experience of working in their respective fields, particularly within the USA market. This combination of talent and expertise ensures that our virtual assistants possess the necessary skills and understand the nuances and specific requirements of our client's businesses, resulting in seamless collaboration and exceptional service delivery. Filipino virtual assistants consistently go above and beyond to deliver exceptional results for our clients.

There are several compelling reasons as to why OLIVIA believes in working with Virtual Assistants from the Philippines. The country has a robust education system that emphasizes English proficiency, enabling our Virtual Assistants to communicate effectively with clients from around the world. Additionally, the cost of living in the Philippines is relatively lower compared to some other countries, allowing us to offer competitive rates to our clients without compromising on the quality of service. Moreover, the Philippines has a positive and vibrant work culture, known for its hospitality, adaptability, and dedication to providing exceptional customer service. These factors combined make the Philippines an ideal sourcing destination for OLIVIA, allowing us to assemble a highly skilled and reliable team of Virtual Assistants to meet the diverse needs of our clients.

We conduct thorough background checks as part of our hiring process. We require all candidates to submit an NBI Clearance from the National Bureau of Investigation Philippines. This clearance serves as an official document that verifies the candidate's criminal history record and helps us ensure the trustworthiness and reliability of our Virtual Assistants. By implementing this rigorous background screening procedure, we prioritize the safety, security, and peace of mind of our clients.

Once you contact us and provide details about your requirements, we will assess your needs and recommend suitable Virtual Assistants. You will have the opportunity to review their profiles and conduct interviews before making a final decision. We strive to make the hiring process seamless and efficient.

Home Care Training and Support Program: Our skilled Virtual Assistants undergo an esteemed Home Care Training and Support Program to enhance their skills, stay updated with the latest tools and technologies, and follow best practices in the industry. Performance Management and Evaluation: We actively manage, assess, and evaluate the performance of our Virtual Assistants. Regular feedback and support are provided to ensure they consistently deliver high-quality work. Tailored Preparation for Medical & Business Support: For clients in the non-Home Care industries, we take the time to review your specific needs and organize the necessary preparations before the Virtual Assistant begins working with you. We prioritize a thorough understanding of your requirements to ensure a perfect match. Personalized Matching Process: We don't simply assign available Virtual Assistants. Our goal is to find the best-suited match for your unique business needs. This personalized approach ensures that you are paired with a Virtual Assistant who can alleviate your workload and provide exceptional support, keeping you happy and free from overwhelming tasks.

Our Virtual Assistants are flexible and can accommodate various schedules, including different time zones. We work closely with you to determine the hours and availability that best align with your needs.

At OLIVIA, we prioritize data security and confidentiality above all else. We understand the importance of adhering to HIPAA procedures when collaborating with business owners, their clients, and employees. Rest assured that we have stringent protocols in place to safeguard sensitive information. Our commitment to protecting your data is reflected in our implementation of secure communication channels and robust data management practices. In addition, we go the extra mile to ensure the trustworthiness of our Virtual Assistants. Each of them is required to obtain an NBI clearance, which is the Philippine equivalent of an FBI background check. This thorough screening process ensures that our team is comprised of reliable and trustworthy professionals, giving you peace of mind in knowing that your data is in safe hands.

We understand that compatibility is important. If you're not satisfied with the assigned Virtual Assistant, we will work with you to understand the reasons and find a suitable replacement as quickly as possible to ensure your satisfaction.

We provide various communication channels to facilitate seamless collaboration, including email, chat platforms, project management tools, and video conferencing. We encourage regular check-ins and ensure that you have direct access to your Virtual Assistant to discuss tasks and provide instructions.

We understand that business needs can change, and we are flexible to accommodate your staffing hours accordingly. However, for optimal retention, we recommend starting with a minimum of 30 hours per week. Virtual Assistants typically prefer full-time work, so if scaling down hours becomes necessary, please inform us so we can review the terms accordingly.

Discovery Call or Exploration Meeting: We prioritize understanding your requirements and timelines to provide tailored solutions. Agreement: We will send you a Service Agreement to formalize our partnership. Pairing Process: Once the agreement is signed, we initiate the pairing process to select a Virtual Assistant who matches your specific needs. You have the freedom to either personally select a Virtual Assistant from our top recommendations during a Meet & Greet Interview or entrust us to choose for you, allowing you to kick-start your journey with our highly recommended Virtual Assistant. Matching Timeline: Depending on available matches, we strive to complete the pairing process as early as within the week or up to a couple of weeks. We only bill our clients once the Virtual Assistant begins working, ensuring fair and transparent invoicing. We consistently recruit and train new talents on a weekly basis, ensuring a diverse pool of skilled Virtual Assistants and for us to be able to find you the best match as soon as possible. Efficient Onboarding Process: Once you have made your selection, we streamline and kick-start the onboarding process to get your Virtual Assistant ready to work with you promptly.

Communication and task delegation are made easy through our preferred channels, including email, chat platforms, project management tools, and video conferencing. You can provide clear instructions, share files, and collaborate directly with your Virtual Assistant to ensure seamless task execution.

Yes, at Olivia Professional Solutions, you can hire a Virtual Assistant for a minimum of 30 hours per week, either for specific tasks or various administrative roles. However, for better consistency and retention, we suggest a full-time engagement of 40 hours per week. This approach enhances productivity and strengthens the VA-client relationship.